IT Support Engineer

As an Information Technology Consulting company, delivering high quality services while specializing in Outsourced IT Support & Maintenance to a multitude of different companies, we provide individuals with the opportunity to diversify their skills and continuously grow in the IT sector.

Role Description and Duties:

  • Planning, implementing and maintaining system configuration
  • Documenting technical specifications, configurations and processes
  • Ensure service delivery within SLA criteria to resolve and escalate where required
  • Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application event logs, and verifying completion of scheduled jobs such as backups.
  • Ensuring all business requests are delivered in the most effective way
  • Continuous improvement
  • Effective administration of incidents by identifying root cause analysis and problem resolution
  • Providing related service feedback to the management team and leadership – report/repeat incidents/problem areas/proactive trends
  • Implement and maintain business continuity plans for server infrastructure
  • Research, evaluate, install and test new software updates
  • Travel to sites to perform installations and maintenance as required
  • IT asset management


  • Good organisational and time management skills
  • Excellent communication and interpersonal skills
  • Strong reporting and documentation skills
  • Attention to detail
  • Problem solving
  • Holistic and logical thinking
  • Disciplined
  • Flexible/dependable
  • Proactive personality
  • Must be a team player
  • Own transport

Qualifications & Experience:

  • MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server
  • Minimum 5 years in a Corporate IT team managing and maintaining IT infrastructure
  • Advanced knowledge of Windows Server (2008 to 2019)
  • Managing server environment
  • Microsoft Exchange (2013 to Exchange Online) setup, administration, and configuration
  • Mimecast administration
  • LAN / WAN design, configuration, support, and troubleshooting
  • Infrastructure backups
  • Office365 and Microsoft Azure
  • Microsoft active directory, DNS, DHCP, Group policy design and configuration
  • SQL database administration
  • Sound knowledge of IT Security principles
  • Antivirus management skills

Package & Remuneration

Package is based on Experience and Knowledge